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FAQs

FAQs

This FAQ page answers the most common questions our amazing customers have for us. Still can't find the answer? Feel free to contact us at [email protected]. Thank you and happy shopping!

We only support one-time payment. Payment must be personally authorized and older than 16 years of age!

We accept Credit Cards and PayPal. No C.O.D.

Yes! We ship all over the world! There also was potential delays due to flight cancellation and customs clearance which are out of our control.(according to our experience, this situation would not happen often.) Specific content accessible: Delivery Information

International Buyers - Please Note:

1. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

2. Please check with your country's customs office to determine what these additional costs will be prior to buying.

3. We will ship your order via multiple international express companies (FedEx, DHL, UPS...), there also was potential delays due to flight cancellation and customs clearance which are out of our control.(according to our experience, this situation would not happen often.) Specific content accessible: Delivery Information. The all customers please provide accurate delivery information, including: delivery address, recipient, phone number, and email address. Please be sure to use our online measurement guide on a coat you have that fits you well and then compare those measurements with the ones given for your purchase. We want to do everything possible to ensure a good fit because any return shipping costs are also the buyers responsibility. We have no control over import duties and those duties are the buyer’s responsibility. We are proud that in our many years of operation, we have rarely had any returns due to size issues.

Yes. Most of the Fur Clothes our website support custom sizes, which you can see in the size options. If there is no "Custom" option, customization is not supported.

Real fur is exceptionally breathable. It will keep you warm, but not cause overheating when worn in the proper weather.

1.Real Fur is much more breathable than other materials, such as synthetic faux fur. It provides warmth that can’t be rivaled by other fibers – natural or synthetic. Natural fur looks exceptional: the sheen and texture cannot be duplicated, despite many efforts.

2.Real Fur is also eco-friendly; it’s sustainable, renewable and biodegradable. It is much more efficient; it takes 3x as much energy to produce faux fur as it does real fur.

No, fur coats are not machine washable. Please take your fur coat to a nearby dry cleaner or leather care store for professional cleaning and maintenance.

A mild rain will not ruin your fur. Just hang the garment up to dry in a well-ventilated room away from direct heat. After it is dry, give the fur a vigorous shake. If your fur gets thoroughly soaked, bring it to a professional furrier for proper treatment.

If spill is not dried yet, sprinkle some Baby Powder as soon as possible on the spill, let it sit for 30 minutes to an hour and then brush lightly. Or bring it to a professional furrier for proper treatment.

Yes, it can be fixed. Take your fur coat or leather jacket to your nearest furrier for care or repair.

Store your fur with a professional furrier in the spring each year. Have the furrier condition: clean and glaze it while it is in storage each year. Your fur needs to be Conditioned, cleaned and glazed at least once a year to prevent it from drying out.

Fur is a natural product and you may see some shedding. This is similar to any new garment like a new hooded sweater or a fresh pair of socks, where the new items shed the excess fibers. We would suggest shaking your new item out and releasing any loose guard hairs that may have come out during the shipping process. From there all or most shedding should subside.

Yes, we guarantee that all personal data will be kept private and confidential. We will never give out any of your personal data without your authorization.

1.The best way to stay up to date on all our currents sales and promotions is to sign up for our email newsletter in the footer of the page. Or feel free to contact us

2. After you have added all your items to the shopping cart enter the Coupon in the box under the sub-total, press “Apply Coupon”. Continue with checkout normally.